At the Refinery, we strive to make your waxing experience as pleasant as possible with appointment times that are quick, comfortable, and easy to fit into your busy schedule. We use Nufree, a low-heat, water-soluble, natural soy "wax" that is gentle, but effective. Our highly trained staff will take good care of you!
Hair growth should be approximately 1/4 inch long or 10-14 days worth of growth to achieve optimum results for waxing.
We use a vegetable-based, semi-permanent tinting cream to darken lashes and brows, and SugarLash PRO as our Lash Lift brand.
(A $5 fee will be added if we need to remove mascara prior to a lash lift treatment)
There's nothing quite like a healthy, glowing, natural-looking tan to make you look and feel fantastic. Unfortunately, research has shown that too much unprotected sun exposure can damage our skin. The Refinery is proud to offer St. Tropez airbrush tanning, the leading tanning brand globally.
For best results: Skin should be free from perfume, deodorant, makeup, and oil based lotions; Exfoliate your entire body the evening or morning before your appointment, paying special attention to dry areas of your body such as hands, elbows, knees and feet; and wear dark, loose fitting clothing with dark colored underwear.
We are proud to offer Dermalogica as our exclusive skin care line.
We carry high-quality waxing aftercare products: Finipil and PFB Vanish.
We use and sell St. Tropez sunless tanning products.
We are a proud member of the Dermalogica web partnership.
Purchase authentic Dermalogica products direct from the source.
Visit us to experience the full line of Dermalogica products in the salon.
Unsure of what you need?
Schedule a skin care service with one of our estheticians for your personal recommendations.
Already a Dermalogica user?
Click here to purchase Dermalogica products
The Refinery's mission is to provide the best service at an affordable price to our clients, in an environment that is professional, casual and comfortable.
We strive to uphold the highest level of integrity and to improve the client experience, through product knowledge and education while providing unmatched customer service to every client.
The Refinery is located at 323 14th Ave SE in Dinkytown, near downtown Minneapolis and the University of Minnesota campus.
If you have questions, comments, or would like to request an appointment, please email us or call us at (612) 331-9055.
We offer business hours that fit most any schedule. Call today to schedule your appointment, or book online!HOURS
|Monday through Friday||10am||to||7pm|
Where are you located? How do I get in touch?
323 Southeast 14th Avenue
Minneapolis, MN 55414
Phone: (612) 331-9055
We're in the heart of Dinkytown, on the same block as The Loring Pasta Bar and Annie's Parlor, on 14th Ave. We are between 4th and University, across the river from downtown Minneapolis.
Where should I park?
U of M Public Ramp
4th St. SE and 17th. Go east on University Ave, 2 blocks past Dinkytown, turn left on 17th, 1 block. Then a short 2½ block walk from the ramp to the center of Dinkytown.
Public Pay Lot
4th St SE , entrance next to Dinkytown Tattoo. $4 for 1st hour; $3/hr additionally.
This is a pay by phone lot. Download the PassportParking App or call 612-242-7168
Venue at Dinkytown
13th Ave SE and 5th St SE. $4 for 1st hour; $3/hr additionally.
The streets are metered all around Dinkytown with a 2 hour maximum. They are now enforced 7 days a week. They accept cash or credit. 25¢/12 minutes
How far in advance should I book my appointment?
We do our very best to accommodate our clients schedules. Sometimes we can get you in the day of your appointment request. Other times, you may have to wait a few days or a week. We are busiest on or around holidays (including spring break). Our evening and weekend appointments tend to book in before weekday spots. If you're working with limited availability, please schedule as far in advance as possible.
What payment types do you accept?
We accept Visa, MasterCard, Discover, Apple Pay, and cash.
What is the standard gratuity for your services?
Clients tip as much or as little as they please. We are able to add a tip onto a card, however service providers do appreciate cash.
How many facials can you do at one time? Massages? Waxes?
Please email the salon director for more information.
What products do you sell/use at your salon?
We are very proud to offer Dermalogica as our only skin care line. We carry high-quality waxing aftercare products; Finipil and PFB Vanish. We sell St. Tropez tanning products.
What's your cancellation policy?
We require a Visa or Mastercard to reserve appointments for new clients are more than 30 minutes in length or any reservation made for a guest. If a 24-hour notice of cancellation is not provided, it is our policy to charge the card for the entire amount of the service.
Please call if you need to cancel an appointment. E-mails will NOT be accepted.
Although a courtsey call will be given the day before your appointment, if we do not reach you our cancellation policy still stands and will be enforced.
When/why do I need to give you a credit card number?
We experience a higher rate of no shows for new clients and people who did not schedule their own appointment versus people who called in for themselves. In order to assure that we have space available on our schedule for all of our clients, we need to assure that people will come to their appointments.
Is there a way to check who I saw the last time I was in?
Yes. We can check your customer history and let you know which service provider you saw for your last appointment.
What should I wear for a massage?
If you are having Swedish or Hot Stone Massage, you can wear whatever you'd like. On the table you will either be completely nude, or leave on your underwear, whichever makes you feel most comfortable. Our massage therapists use professional draping techniques to cover your body as they work.
Can I go tanning before/after waxing?
We recommend that you do not tan for 24 hours before and/or after your wax, or if you have a sunburn. Waxing exfoliates the top layer of skin, and makes you more prone to burning. Getting waxed after a tan can be more painful than usual and can cause skin lifting.
How long does waxing last?
This really depends on the person. For most people there will be very little or no regrowth for the first 7-14 days. After 7-14 days, the hair starts growing back finer and softer. We recommend waiting 4-6 weeks for your next wax.
How long does my hair have to be for a wax?
We need 1/4 of an inch of hair (on the body) to do our best wax. For most people, this is 10-14 days without shaving, or 4-6 weeks without waxing.
This is my first time waxing, what should I do to prepare for my wax?
Some people like to take ibuprofen or advil about an hour before they come in for their wax. Make sure that the area being waxed is clean, dry and exfoliated. No tanning 48 hours before appointment (this includes spray tanning). Discontinue use of any prescription exfoliants for at least a week prior to your appointment. Besides that, just make sure your hair is long enough.
What is a Lash Lift?
A Lash Lift is a semi-permanent service that curls your lashes without the use of an eyelash curler. It is a perfect alternative for clients who want a glamorous lash look without the maintenance of extensions.
How do I prepare for my Lash Lift and what is the after care?
To prepare for your Lash Lift come in with clean lashes. Contact lenses should be removed before treatment. A $5 fee will be added if service provider needs to remove mascara. After your Lash Lift you cannot get your lashes wet for 24 hours. Try not to sleep directly on your lashes as this could kink them. Your lashes should stay curled until they naturally fall out, this is usually between 4-6 weeks. After the lashes have grown out, you can receive another Lift. After 24 hours you may resume wearing mascara, swimming, and washing your face normally.
I'm only minutes late, why can't I get in for my appointment time?!
We always will get you in if there's time, space and staff to get you in. Because most of our waxing appointments are 15 minutes long, sometimes being 5 or 10 minutes late means you've missed your appointment. If you are told that you are too late to get in for your appointment, it is never personal. Being turned away for lateness simply means we cannot do the service without making other clients late.
My skin was treated with something after my wax, what was it?
We use Finipil as our post wax treatment. Finipil is an antiseptic lotion that will keep your open follicles clean while your skin is healing. If you would like to continue using this product at home, we do retail it at the front desk.
How many aestheticians do you have?
We have nine female aestheticians: Amy, MollyRay, Alea, Megan, Afton, Corinna, Stephanie, Holly, and Alyssa.
Who makes up the rest of your staff?
Who designed your website?
Our website was designed by Noisome Misdeeds Creative Agency